Terms & Conditions – Cleaning Services

At Becc Services, we are committed to delivering reliable, high-quality cleaning services with professionalism, transparency, and attention to detail. These Terms & Conditions outline how our services operate to ensure a smooth and efficient experience for both our clients and our team. By booking our services, you agree to the terms outlined below.

Booking & Service Confirmation

All bookings must be confirmed in advance through our official communication channels.

  • Service dates and times are subject to availability
  • We reserve the right to adjust schedules when necessary
  • Access to the property must be provided at the scheduled time

Failure to provide access may result in a lock-out fee.

Cancellation & Rescheduling Policy

We understand that plans can change. However, to ensure fairness and efficiency:

  • A minimum of 24 hours’ notice is required for cancellations or rescheduling
  • Cancellations made with less than 24 hours’ notice may incur a fee
  • Same-day cancellations may be charged up to the full service amount

This policy allows us to manage our schedule and team effectively.

Pet Policy – Animals on Property

At Becc Services, we understand that pets are an important part of your home. For the safety of your animals and our team, the following policy applies to all properties where pets are present.

Client Responsibility

Clients are fully responsible for ensuring that all pets are securely contained during the scheduled cleaning service.

  • Pets must be kept in a safe, enclosed area or outside the work zones
  • Gates, doors, and barriers must be properly closed and secured
  • Any special instructions regarding pets must be clearly communicated prior to the service

This is essential as our cleaners need to enter and exit the property multiple times while transporting equipment and materials.

No Liability for Escaped Pets

Becc Services does not accept responsibility for any pet that escapes during the service.

By booking our services, you acknowledge that:

  • Our team will need to move in and out of the property frequently
  • Doors and access points may be opened as part of normal operations
  • It is the client’s duty to ensure pets are safely restrained at all times

Aggressive or Restrictive Animals

For safety reasons:

  • If a pet displays aggressive behavior or prevents safe access to the property
  • Or if our team is unable to enter or perform the service due to the presence of an animal

We reserve the right to refuse or discontinue the service immediately.

Service Inability Due to Pets

If the service cannot be completed because pets are not properly secured:

  • The full service fee will still be charged
  • This includes situations where access is restricted or unsafe due to animals

Our Commitment

We care about the safety of your pets and our team. This policy ensures that services can be delivered efficiently, safely, and without risk.

Questions?

If you have pets and would like guidance on how to prepare for your cleaning service, please contact us in advance — we’re happy to help.

Lock-Out Policy

If our team is unable to access the property at the scheduled time:

  • A lock-out fee will apply
  • That’s equal to 2 hours of service;
  • This includes situations where keys, codes, or instructions are not provided
  • Waiting time beyond a reasonable period may also be charged

Please ensure all access details are clearly communicated in advance.

Payments & Fees

  • Payment is required upon completion of the service unless otherwise agreed
  • We accept approved payment methods communicated during booking
  • Late payments may incur additional fees

Pricing may vary depending on:

  • Property condition
  • Size and complexity of the job
  • Additional services requested

Service Guarantee

Your satisfaction is our priority.

If you are not fully satisfied with the service provided:

  • Please notify us within 24 hours
  • We will arrange a return visit to address any issues

Our goal is to deliver consistent, high-quality results every time.

Property Condition & Safety

Clients are responsible for ensuring a safe working environment.

  • Areas requiring cleaning must be accessible and safe
  • We are not responsible for pre-existing damage
  • We reserve the right to refuse service in unsafe conditions

Liability Limitations

While we take the utmost care:

  • We are not liable for wear and tear, deterioration, or damage due to improper installation
  • Any claims must be reported within 24 hours of service completion
  • Liability is limited to the value of the service provided

Privacy & Confidentiality

We respect your privacy and handle all client information with strict confidentiality. Any personal information shared with us will only be used for service-related purposes.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us directly.

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👉 Request your quote today and let us take care of the rest.

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By confirming a service with us, you acknowledge and agree to our Terms & Conditions. Thank you!