Cleaning Service Terms and Conditions
Cancellation policy (Regular Cleanings)
At Becc&Co Professional Cleaning, we value clear communication and provide written confirmation for your peace of mind.
For one-off bookings, your appointment is confirmed once we receive all required details via email or SMS and a time and date have been agreed.
For regular weekly or fortnightly cleaning services, your booking is automatically confirmed for the same day and time each cycle.
There are no lock-in contracts, however we require a minimum of 24 hours’ notice to cancel, reschedule, or pause a regular cleaning appointment. Please contact us directly by SMS, email, phone call, or Facebook. As cleaners do not manage rosters, please notify our office rather than informing your cleaner only. We provide written confirmation of all cancellations. If you do not receive a confirmation, please contact us through another method to ensure we received your request and to avoid a fee.
Cancellations or reschedule requests made with less than 24 hours’ notice will incur a cancellation fee equal to 2 hours of cleaning, as we are unable to fill the timeslot on short notice and staff lose income.
For lock-outs or if a cleaner attends and the service cannot be completed, please refer to the Locked-Out Policy on this page.
COVID-related cancellations
We understand circumstances with COVID can be unpredictable, and we aim to be as flexible as possible with cancellations.
If your cancellation is made more than 24 hours before your appointment, no fee will apply.
If the cancellation is within 24 hours, we require proof of a positive COVID case to waive the fee.
If we are not informed and our cleaner attends the property, a locked-out fee will apply to compensate our staff for the lost income.
To cancel or reschedule, please contact us via SMS, email, phone call, or Facebook Messenger. If you do not receive written confirmation, please follow up to ensure we received your request on time.
Without adequate notice, we are unable to fill the cancelled time slot and last-minute schedule changes impact our team. Therefore, a cancellation fee equal to 2 hours of cleaning ($50 per hour) will apply.
For carpet, upholstery, or tiles and grout cleaning bookings, your appointment is confirmed once we receive all required details via email or SMS and a date and time are agreed.
Locked- out / unable to provide the service
If we arrive for a scheduled cleaning appointment and cannot access the property (for example, no key left out, no one home as arranged, or access denied), we will first attempt to contact you to find an alternative way to enter or to see if someone can return to provide access. Any waiting time is billed as part of the cleaning service.
If access is still not possible, a lock-out fee will apply. This fee covers the call-out, travel, waiting time, and loss of income for the cleaner. The lock-out fee is equal to 2.5 hours of cleaning, charged at $50 per hour.
This also applies if we cannot provide the service due to a pet or any other issue under the client’s responsibility. We will always try to contact you, but if access is not possible, the fee remains applicable.
To help avoid this situation, you will receive a reminder 2 days before each appointment. We also encourage clients to record their booking dates and set personal reminders. If you are unsure of your next scheduled clean, please contact us and we will confirm it for you.
If you have any questions about our cancellation or lock-out policy, feel free to get in touch.
Guarantee for your service
We do not offer discounts or void invoices after a service has been completed. Instead, our guarantee is to return and fix any areas we may have missed during your clean.
If you are unhappy with any part of the service, please let us know. If the issue is due to our oversight, we will return to your property at no extra cost to correct it. If we are unable to return within a reasonable timeframe, a discount may be offered on your next booking.
Please note, this guarantee does not apply to tasks that were not completed due to insufficient booking time. If the booked duration is not enough for a full detailed clean of your home, our cleaners will prioritise the main high-use areas, including bathrooms, kitchen, and floors.
Invoices and late-fee
Invoices are issued after the service is completed and will include all payment details for bank transfer.
Payment terms are as follows:
• Private clients: invoices are due 1 day after issue.
• Corporate clients (offices and real estate): invoices are due 7 days after issue.
If an invoice becomes overdue, a late fee of 1% per day will be applied to the total service amount until full payment is received. This fee applies to weekdays and weekends. Emails will be issued send showing the late fee and the new total amount payable.
By confirming a service with us, you acknowledge and agree to our Terms & Conditions. Thank you!